A doc outlining the duties, duties, required expertise, and {qualifications} for a task centered on supporting and helping prospects or shoppers. This sometimes encompasses duties like addressing inquiries, resolving complaints, processing orders, and offering technical assist. An instance features a detailed listing of each day actions for a customer support consultant inside a software program firm.
The excellent articulation of position expectations is important for attracting certified candidates, setting clear efficiency requirements, and making certain constant service supply. Its creation clarifies expectations for each the worker and the employer. Traditionally, these paperwork have been comparatively primary, however have advanced to include particular metrics, detailed talent necessities, and a larger emphasis on buyer satisfaction.
